Sadly, history has shown the tragic consequences of leaders who take followers down the wrong path. History has also given us examples of people like Lech Walensa, who defied leaders and led others on a better path. In the words of Raymond Smith, a Bell Atlantic executive: “Don’t make the mistake of confusing what a [...]
The following questions should stimulate your thinking. The first question has been answered, to illustrate how you can make profound changes in your work culture. L = LISTEN 1. What are statistics telling us? 2. What is Nature telling us? 3. What are managers saying that secretaries are not hearing? 4. What are other employees [...]
Some leaders use debate and discussion as a way to frame their thoughts and opinions. To find out what they really think about a problem or issue, they will often set up a straw man – usually a stance directly opposite to that with which they have been presented – then challenge others to push [...]